Refund & Cancellation Policy

Last updated: 22 October 2026

Project-based services

Our services are customised digital and IT services. Each quotation or service agreement identifies the work, fees and stages of delivery.

Before work begins

If you request cancellation before work starts, please contact us promptly. Any refund will be assessed against amounts paid, work already performed and your statutory rights.

After work begins

If work has begun, a refund or adjustment may depend on the services completed, non-recoverable agreed costs and the terms of the written agreement, subject always to applicable law.

Problems with delivery

If a service is not provided as agreed, contact us with the invoice reference and a description of the issue. We will review the matter and discuss an appropriate remedy, which may include correction, repeat performance or refund where required.

Consumer rights

UK consumer statutory rights are not excluded or restricted by this policy. Where consumer cancellation rights apply, they will be respected, including any legally required consent before starting services during a cancellation period.

Requesting a refund

Email info@nextgendigitalsolutions.co.uk with your name, invoice number, payment date and the reason for your request. We will review the request and respond.